Privacy Policy

Information we may collect

Depending on how you interact with us, information may include your name, contact details, identity and application information, account and transaction records, messages you send us, and technical data such as device, browser, log, and security details. We collect information you provide directly as well as information generated through your use of our services.

How we use information

We may use personal information to respond to enquiries, assess and administer applications, provide banking services, maintain accurate customer records, process instructions, protect accounts, detect and investigate fraud, meet legal and regulatory obligations, resolve complaints, and improve our services. We rely on lawful bases to process this information.

Cookies and similar technologies

This website may use essential cookies or similar technologies to operate pages properly, remember preferences, maintain site security, and support online services. Where optional analytics or other non-essential technologies are used, details and choices are provided through relevant site controls.

When information may be shared

We may share information with service providers who support our operations, professional advisers, payment or correspondent institutions when necessary to complete a service, and public authorities or regulators when required or permitted by law. We require our service providers to handle information strictly for authorized purposes and protect it with appropriate safeguards.

Retention and security

We retain information for as long as necessary to fulfill the purposes outlined in this policy, maintain proper business records, resolve disputes, and comply with applicable legal obligations. While we apply administrative, technical, and organizational measures to protect personal information, no method of transmission or electronic storage is entirely foolproof.

Your privacy choices

Depending on applicable laws, you may request access to, correction of, or deletion of your personal information. You can also object to or restrict certain uses, or withdraw consent where our processing relies on it. We may need to verify your identity before fulfilling requests and may retain information where permitted or required by law.

International processing and children

Your information may be processed in locations where we or our service providers operate, subject to appropriate safeguards. Our website and services are not intended for children unless a specific service states otherwise, and parents or guardians should reach out to us if they believe a child has provided personal information without authorization.

Changes and contact

We may update this policy periodically to reflect changes in our services or legal requirements, with the latest version published directly on this website. You can reach out to Fincux Bank at [email protected] if you have any questions regarding this notice.